We recently conducted a public transport survey of eBus passengers, with 214 responses. Questions covered everything from frequency and reliability to safety and security.
eBus scored very highly across several areas, with an overall satisfaction rating of 94%.
Vehicle quality and service access both at 93% had the highest satisfaction, with change information 69%, and service frequency 76%, indicating some areas where the service can improve. A common request from passengers was for services both earlier and later each day.
The results from this survey are included in a report to NZTA Waka Kotahi.
The results, along with Shape submissions and customer service requests will form a report to the Regional Transport Committee to outline any upcoming adjustments to the eBus service.