Make a complaint

Before you start

If your complaint is about noise or something that needs to be maintained, cleaned, fixed or replaced - report your problem online.

When you should make a formal complaint

Make a formal complaint when:

• we haven't done what we said we would do
• you disagree with a decision we have made
• you are unhappy with the way our staff or contractors have behaved
• we haven't provided a good service.

What happens when you make a formal complaint

We'll acknowledge your complaint within two working days, and where possible we'll have a response for you then. If we need additional time to get back to you, we'll let you know.  We'll confirm that we're looking into your complaint, and let you know when you can expect a response.  We’ll also keep you updated on our progress. 

You can find more information, including what to do if you are unhappy with how we have handled your complaint, in our complaints policy.

Complaints Policy (pdf 682 KB)

Your privacy

We will use the information you give us only for the purpose of your intended interaction with us.  See our privacy statement(external link) for more information. 

Tell us about it

Tell us the details of your complaint including what went wrong, dates and a detailed description.

Give us as much detail as possible. You will be able to upload three documents or images to support your complaint.

Give us an idea of the solution or resolution you want to see.

Upload pictures or other relevant information here.

If you have already been in contact with us about this issue, let us know the name of the staff member who you dealt with. (optional)

Your contact details

My name is:

Please contact me via:

Email

Phone

I don't want to be contacted, thanks

Phone

Email (required)