Following on from a positive bacteria result in one of our Richmond reservoirs, the scheme was chlorinated as a precautionary step from yesterday evening (Tuesday 26 February 2019).

By this morning most customers will have started to receive the chlorinated water.

Some customers near Champion Road are already receiving chlorinated water from Nelson, and will not notice a difference.

Chlorination will remain on whilst we carry out investigations. Updates will be available via our website and facebook. It’s likely that chlorine will remain on for at least a week.

  • Don’t forget to neutralise the chlorine if you are topping up fish tanks
  • Using a carbon filter can remove the chlorine taste
  • chilling the water in the fridge first and drinking it cold will also make it taste nicer