Due to the current situation with COVID-19, there are some changes to some Council services. We understand you might have questions about what this means for you, the way you interact with us and use Council services. We’ve compiled a list of frequently asked questions to help with this.
Where do I find the latest information on COVID-19?
- For up to date information on the COVID-19 situation check out this websitehttps://covid19.govt.nz/and follow the Facebook page https://www.facebook.com/UniteAgainstCovid19/
- For any information regarding our local Council services check out our dedicated web page for current changes to our serviceshttps://bit.ly/3drAH4G. You can also follow our Facebook page for updateshttps://www.facebook.com/TasmanDistrictCouncil/.
- Our Council offices are all now closed but you can call customer services on 03 543 8400, 24 hours a day, seven days a week,for any urgent or timely concerns, as this is the fastest way to get a response.
- If you’re not sure who to contact for help, the free government helpline may be able to help on 0800 779 997 (8am–1am, 7 days a week).
- If you cannot find somewhere to stay, please register with the Temporary Accommodation Service by calling 0508 754 163. After registering, the service will work with you to help you find a temporary place to stay for self-isolation.
- If you are looking for information on the community-based assessment centres visit the NMDHB website https://bit.ly/2WEK5vV
Can I use the BBQs in the region’s parks and reserves?
No. With the Government guidelines in mind, remember we are in lockdown and everyone is asked to stay home. You can head outside to get some fresh air, but either by yourself or with the people you’re self-isolating with. Stay two metres away from anyone else. Just as you will still be able to do groceries and go to the pharmacy, it’s recommended you do this by yourself to limit the amount of people being in close proximity with each other at any one time.
Are Council contractors allowed to keep working?
Yes. You will continue to see Council’s contractors out working during the lockdown period. This is because they work they do is essential to keep our district running. Looking after our water supply, clearing blocked wastewater pipes, making roads safe, collecting rubbish - all this work has to carry on.
Please don’t challenge the staff about what they are doing, it is essential work, so just leave them to it. Instead of questioning them, let’s give them a wave of thanks from a safe distance for continuing to work for everyone’s benefit.
Can I take my children to playgrounds?
No. Following Government directive, all playgrounds around the country are closed during the COVID-19 lockdown period.
What's happening with rubbish and recycling?
Rubbish and recycling will continue to be collected, and on the same collection days and times as normal. Please make sure that all tissues or sanitary products are bagged before you place them in your rubbish bag or bin. This reduces the risk of infection for the collections staff who are providing this essential service.
Glass will continue to be collected and dispatched for recycling in Auckland. Other recyclable materials (paper, cardboard, plastics and tins) will now go into landfill until the lock down is over. This is because we have closed the recycling sorting facility, to protect the staff from COVID-19.
If possible and safe to do so, you have the option of storing your clean recycling materials at home for when the sorting facilities reopen. Make sure that you keep it clean and dry.
All five Tasman District Resource Recovery Centres are now closed to the public. This is to protect staff and the community from COVID-19.
If you live in a rural area where there is no kerbside rubbish collection, we ask you to purchase pre-paid Council rubbish bags (available at supermarkets) and place them on the nearest collection route on the normal collection day. If absolutely necessary you can drop pre-paid Council bags at the Richmond, Māriri or Takaka Resource Recovery Centres where drop off bins will be available. You also have the option of storing your clean recycling materials at home for when the Resource Recovery Centres re-open.
Will I have to pay my rates?
We appreciate this is a time of massive uncertainty for everyone in the community. Financial concerns are a huge part of the uncertainty for many. We’ve had several questions from people worried about their ability to pay their rates.
To make any formal change to way we charge rates is a legal process that would take some time to work through.
In the meantime, we ask anyone with concerns to contact us on 03 543 8400 as the Council offers a number of flexible payment options that may help them through this difficult time. For more details about the financial support available from central government, visit covid19.govt.nz.
Will I be able to head into a Council office if I have a question?
All our offices are closed until further notice. You can contact us anytime on 03 543 8400.
Will I be able to use the WIFI outside of the libraries?
WIFI has been turned off at all libraries to avoid people gathering outside. If you don't have any internet connection at home, check out the info about Skinny JUMP on the Libraries website.
What’s happening with my building/resource consent application?
As we work through this challenging time, we aim to maintain business services to the community, but they could be restricted at times. Key staff are still working from home, continuing to process consent applications as best they can.
With widespread work stoppages due to Alert Level Four Restrictions, building inspections are not be required and cannot be offered.
Current resource and building consent applications are being processed as the conditions allow, however site inspections can’t be done so work will happen online and over the phone. While face-to-face duty services have been stopped, you can contact us via email - firstname.lastname@example.org and make appointments to discuss matters over the phone or through email. Please provide your email address to our team as due to staff currently working from home, not everyone has access to phone calls due to coverage.